Service Level Agreement (SLA)

Purpose of This Agreement

YEP is committed to delivering reliable, secure, and professional ecommerce services that help individuals and businesses build, manage, and grow their online stores.

This SLA explains:

• The services covered by YEP.
• Our service commitments.
• Customer responsibilities.
• Support availability.
• Service limitations.
• Maintenance procedures.

Services Covered

This agreement applies to services including, but not limited to:

• Free Online Fashion Stores
• YEP Product Based Stores
• Mix Products Based Stores
• Own Product Based Stores
• Store Setup
• Store Technical Handling
• Product Handling Support
• Product Hunting Services
• Cloud Hosting Services
• Marketing Services
• Referral Network Support
• Customer Support Services

Our Service Commitment

YEP strives to provide dependable and high-quality services that enable users to focus on growing their ecommerce businesses.

Our commitment includes:

• Reliable platform performance.
• Professional technical assistance.
• Secure business infrastructure.
• Transparent communication.
• Continuous platform improvement.

Store Setup Services

Where applicable, YEP will assist with:

• Ecommerce store configuration.
• Theme installation and customization.
• Basic operational setup.
• Initial store deployment.
• Launch readiness.

Store setup timelines may vary depending on the selected store model and required customization.

Technical Support

YEP provides technical assistance for supported services, including:

• Website operational issues.
• Store configuration guidance.
• Basic troubleshooting.
• Technical maintenance.
• Platform-related assistance.

Support requests are handled according to their priority and complexity.

Product Handling Support

For eligible store models, YEP may assist with operational processes such as:

• Product management.
• Order coordination.
• Packaging support.
• Dispatch coordination.
• Product-related operational guidance.

Service availability depends on the selected business model.

Product Hunting Services

Where requested, YEP may help identify products that align with your business goals.

This service may include:

• Product research.
• Market trend analysis.
• Product recommendations.
• Supplier guidance.

Product availability and market conditions may influence recommendations.

Cloud Hosting Services

YEP offers cloud hosting solutions designed to provide reliable ecommerce performance.

Hosting services may include:

• Secure cloud infrastructure.
• Performance monitoring.
• Routine maintenance.
• Server optimization.
• Backup support where applicable.

Complimentary hosting periods apply only where specifically offered.

Marketing Services

YEP offers optional marketing services to help businesses grow online.

These services may include:

• Digital marketing consultation.
• Search engine optimization (SEO).
• Social media marketing.
• Advertising support.
• Brand visibility strategies.
• Ecommerce growth campaigns.

Marketing outcomes depend on many factors, including competition, customer demand, advertising budgets, and market conditions. While YEP applies professional strategies, specific traffic, sales, or revenue results cannot be guaranteed.

Platform Availability

YEP works continuously to maintain reliable platform availability.

However, temporary interruptions may occur due to:

• Scheduled maintenance.
• Security updates.
• Infrastructure upgrades.
• Third-party service interruptions.
• Internet connectivity issues.
• Events beyond our reasonable control.

Whenever possible, planned maintenance will be announced in advance.

Customer Support

Our support team is committed to assisting users with questions related to YEP services.

Support may include assistance with:

• Account-related issues.
• Technical guidance.
• Store management.
• Service inquiries.
• General platform assistance.

Response times may vary depending on request complexity and support volume.

User Responsibilities

To help us provide efficient service, users are responsible for:

• Maintaining accurate account information.
• Providing complete details when requesting support.
• Following platform policies.
• Protecting account credentials.
• Using services responsibly.
• Responding promptly to requests for additional information.

Service Limitations

YEP's services do not include responsibility for:

• Customer purchasing decisions.
• Market fluctuations.
• Third-party platform outages.
• Internet service disruptions.
• Domain registrar issues.
• Payment provider interruptions.
• Courier delays.
• Government restrictions.
• Force majeure events beyond our reasonable control.

Scheduled Maintenance

To improve platform performance and security, YEP may perform scheduled maintenance.

Maintenance activities may include:

• Security updates.
• Performance improvements.
• Software upgrades.
• Infrastructure enhancements.
• Bug fixes.

Some services may be temporarily unavailable during maintenance periods.

Data Security

YEP implements reasonable administrative, technical, and organizational measures to help protect customer information and maintain platform security.

Users also play an important role by keeping passwords secure and reporting suspicious activity promptly.

Continuous Improvement

YEP continually invests in improving its platform through:

• New ecommerce features.
• Performance optimization.
• Security enhancements.
• Better business tools.
• Improved user experience.
• Enhanced operational services.

Our goal is to provide long-term value for every YEP partner.

Service Changes

As YEP evolves, services may be expanded, modified, or replaced with improved alternatives.

We will make reasonable efforts to communicate significant service changes through official channels.

Limitation of Liability

While YEP is committed to providing reliable services, we cannot guarantee uninterrupted operation or uninterrupted access at all times.

To the maximum extent permitted by applicable law, YEP shall not be liable for indirect, incidental, special, or consequential losses resulting from service interruptions, third-party failures, or circumstances beyond our reasonable control.