1. Start to Finish?
A typical order begins when you receive a customer request, submit the required order information through YEP, and YEP handles the applicable verification, processing, product preparation, packaging, dispatch, and delivery stages.
2. What Happens After I Submit an Order?
YEP moves the order through its applicable processing stages, including acceptance, processing, shipping, and delivery.
3. Who Verifies the Order?
YEP handles the applicable order verification process before the order moves forward for preparation and dispatch.
4. What Are the Main Order Status Stages?
YEP uses clear stages such as Order Placed, Accepted, Processing, Shipped, and Delivered to indicate the current progress of an order.
5. How Do I Know Which Stage My Order Has Reached?
The order status is updated as the order progresses, allowing you to identify whether it has been placed, accepted, processed, shipped, or delivered.
6. Who Handles Packaging and Dispatch?
YEP handles the applicable product preparation, packaging, and dispatch process after the order is accepted.
7. Who Handles Delivery to the Customer?
YEP manages the applicable delivery process through its operational and delivery arrangements.
8. What Happens When an Order Is Successfully Delivered?
The order moves to its completed or delivered stage, and the applicable earning becomes eligible according to YEP's earning and payment terms.
9. What Happens If a Customer Does Not Accept an Order?
If a buyer does not receive the order, the order will be cancelled and its status will be updated to "Cancelled" in your Orders section. Any related earning will be handled according to YEP's applicable earning terms.
10. Can I Cancel an Order After Placing It?
Eligible orders can be cancelled within 24 hours through the Cancel Order option. After 24 hours, contact YEP Customer Service through Online Agent Support or by phone to request cancellation.
11. Can an Order Be Cancelled if the Customer Changes Their Mind?
Yes, where the order remains eligible for cancellation under YEP's applicable cancellation rules. For requests outside the self-service cancellation period, contact Customer Service.
12. What Happens if the Wrong Product Is Ordered?
Use the applicable cancellation process as soon as possible. If the cancellation period has passed, contact YEP Customer Service with the order details for assistance.