1. What Can I See on the Orders Page?
The Orders page gives you a complete view of your orders, including In Progress, Completed, and Cancelled / Returned orders, along with your complete order history.
2. Can I See My Complete Order History?
Yes. You can view the complete record of all orders you have placed on YEP from the date you joined up to the present. You can also download your complete order history and details as a file for your records.
3. How Can I Check the Current Status of My Order?
Open the relevant order to view its current status and see which stage of the order process it has reached.
4. What Do the Different Order Statuses Mean?
YEP uses clear order stages to show your order’s progress: Order Placed, Accepted, Processing, Shipped, and Delivered. The displayed stage updates as your order moves through the process.
5. How Do I Know When My Order Has Been Delivered?
When an order is successfully delivered, its status is updated to “Delivered,” allowing you to easily confirm that the order has reached its final stage.
6. Can I View Complete Details of an Order?
Yes. You can open an individual order to view its complete information, including billing details and the product information associated with the order.
7. How Can I Cancel an Order After Placing It?
You can cancel an eligible order from the Order Details page within 24 hours of placing it by using the Cancel Order option. After 24 hours, contact YEP Customer Service through Online Agent Support or by phone to request cancellation.
8. How Can I Find a Specific Order?
Use the search bar on the Orders page to quickly find a specific order from your order history.
9. Can I Filter My Order History?
Yes. The available filters allow you to organize and view order information according to your requirements.
10. What Is the Difference Between In Progress, Completed, and Cancelled / Returned Orders?
In Progress orders are currently being processed or delivered, Completed orders have been successfully completed, and Cancelled / Returned orders have been cancelled or returned.